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We have a new opportunity for a part-time customer service role
The core of our business is managing online custom research panels for our clients. Each custom research panel includes a microsite which we drive traffic to on behalf of our clients. People then register for a panel like this one www.viewback.tv and in so doing sign up to receive online surveys from us in exchange for rewards in the form of prize draw entries and direct payments into their panel account. Each panel site has a Registration form, a Member page, FAQs page, Contact Us page, etc. What we are finding is that, inevitably as we set-up more of these, the number of panel member query emails we have to deal with is growing. Queries about the surveys these people are invited to and survey rewards as well as the registration / login process. We are now at the stage where we have set-up efficient processes and templates for dealing with queries and are looking to hire someone part time to take on this task.
We need someone to come in 2 hours a day, 3 days a week to make sure that all queries are dealt with within 48 hours of their being sent to us.
Requirements
-Good computer and web literacy - competent with Emails / MS Outlook / MS Word
-Experience in a customer service environment
-Friendly email manner
-Familiarity with databases is a plus, although the system is easy to use once trained
-Once trained and handling the responsibilities fully, then flexibility regarding working remotely can be considered
-Familiarity with online research panels and/or surveys a plus but not essential
-Interest in market research a plus but not essential
Task description
-Use the Admin email account set-up to go through and answer email queries from the main paneladmin inbox and panel specific inboxes once every other day, approx 2 hours or less each time.
-If there are any payments that should be made manually, send the details to the right contact in our office
-Scope to take on more tasks as time goes on including programming of surveys, project administration and more
Rate £10/hr
If interested, please email your CV and a brief cover letter explaining why you think you would be suited to this role to misha@easyinsites.com
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